Summit Learning Trust IT Service Status
To report an issue, please contact the IT Service Desk on 01216249050 or via our Helpdesk at https://summitlearningtrust.freshdesk.com/
(monitored during office hours only).
[Resolved]
We recognise that some customers were experiencing an issue with site unavailable messages on their Arbor site.
Our engineers have resolved the issue and we will continue to monitor performance closely. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.
There is an ongoing Incident
We will continue to work on resolving this issue, thank you for your patience and we are very sorry for the inconvenience this morning.
December 11, 2024 · 09:04
[Resolved]
We have now put a fix in place to resolve the issue with the Global Search. We apologise for any inconvenience this has caused.
Our engineers have taken action to resolve the issue this morning, some customers may start to see their sites returning to normal functionality.
We will continue to work on resolving this issue, thank you for your patience and we are very sorry for the inconvenience this morning.
September 23, 2024 · 10:22
[Resolved]
We have now put a fix in place to resolve the issue with the Global Search. We apologise for any inconvenience this has caused.
We will continue to monitor the Global Search closely throughout the week and will carry out a full retrospective into today’s incident.
April 15, 2024 · 09:50
[Investigating]
Our engineers have identified the root cause of the issue and are actively working on a solution.
For the time being please use the following workaround, by going into other areas of the site to browse/filter for the relevant entity.
To search for a student, load up Students > All Students > Browse Students.
To search for staff, load up School > All Staff > Browse Staff.
April 15, 2024 · 09:35
We’re aware that some customers are receiving an error message when using the Global Search bar.
This is currently being investigated to find the root cause and resolve the issue.
April 15, 2024 · 09:05
We’re pleased to confirm that service is now restored and all customers should now be able to access their Arbor site as normal.
A full investigation will be completed. Please contact us directly if you’d like more information.
March 15, 2024 · 11:06
15/03/2024 : 10:40am:
Some customers continue to experience degraded service.
We’re continuing to investigate this as our top priority. Please check back here in 30 minutes for a further update.